We are responsible until you have your product, complete the assembly and guarantee that everything is done for your satisfaction. We solved pet escaping attempts from the top by adding secret top woods.I have completed the assembly of my wooden dog house but i would like to return it because it is bigger/smaller than i expected. We expect you to make the right choice before purchasing, as we share detailed measurements of all our products. We can send you a second dog house of the right size at a special discount rate just for you.
The product is not sturdy enough, my dog broke it and i would like to return it. The sturdiness of our products has been tested many times before they are put on the market. The materials we use meet all the robustness requirements of a wooden crate/house. Our products have success stories that are evident in the feedback from customers. In this case, we may think that there is a problem caused by the assembly mistakes.The product is not beautiful / i don't like it, can i return it. I completed the assembly of the product but some screws are loose and the product is not sturdy enough. I would like to return it. All of our products are sent disassembled.
As stated in our explanations, correct installation is the responsibility of our customers. The paint and wood quality of the product is not as i expected. We provide the details of materials of our products through images. Only there may be controversial situations, but we usually make sure to support customers in resending. My dog just managed to escape from the gap of the model i've chosen.
We can solve the problem with the supply of extra parts. However, since we cannot predict your dog's behavior we expect you to choose a fully enclosed model which will suit your dog. This item is made of plywood, water based wood wax and non toxic fabrics.