Dear united states and canada based wlo wood customer, . Dear european union and united kingdom zone based wlo wood customer, .
We are responsible until you handle wlo wood product, complete the assembly and guarantee that everything is smoothly for your satisfaction. Thank you for your understanding and supporting us. Color options: walnut wood / ivory tent & cushion cover. Sizes & breed weights: 1 (5lbs - 24lbs), 2 (25lbs - 49lbs) , 3 (50lbs - 89lbs) , 4 (90lbs - 149lbs). Detailed dimensions are shown in third photo.Bottom weight capacity: no bottom wood. Jotun water based stain wood wax options: walnut / white / gray / black / natural.
Additional cushion cover options (gift) : ivory, gray, black, navy, brown, pink. Replacement / upgrades: cushion cover & tent, acrylic glass replacements are available. Wlo wood offers your pets a comfortable bedding space of high comfort standards with the cushion made by non-chemical white silicone balls.
Wlo wood products are made of natural smooth wood materials. All parts are locked to each other to ensure full stability. Wlo wood products are designed as an alternative to metal crates and the product designs are worldwide patent registered (wipo-dm208957). Wlo wood fits perfectly with home décor thanks to rich color and model options.
Wlo wood is made of certified anti-allergic fabric materials, which are easy to wash and clean and also contain no harmful chemicals. Wlo wood quality and customer satisfaction has been approved with more than 2000 5-star customer reviews. (please, visit our etsy shop - wlo wood). We are supporting you about product selections under the guidance of our customer service. Wlo wood products do not work exactly as a metal crate.We do not guarantee about prevention of pet escaping attempts. The product is sent as disassembled and the instruction can accessed digitally with the qr code in the box. This process usually takes between 20 to 50 minutes (may vary depending on the model). Order processing times may vary depending on the model and colors.
Wlo wood products are generally not subject to customs inspection, but customs rules of countries vary widely. Wlo wood is not responsible for any extra customs charges that may arise outside of us. There may be slight color differences due to the wood structure and painting technique. Wlo wood cannot be held responsible for this situation.
Customers cannot be held responsible for any disputes that may arise from this. Wlo wood has a solution-oriented customer service structure. In such situations we encounter, our house rules are pre-determined.
We work hard to satisfy our customers as can be seen from our reviews. We are eager to offer the best solution in line with our possibilities and strength. Services you can use for all-free, . Claim-1: item arrived with cargo damage / wlo wood inquiry: please provide part codes or photos / solution: damaged part or parts will be resend for free of charge.Claim-2: product box contains missing or defective parts / wlo wood inquiry: please provide part codes or photos / solution: missing or defective parts will be resent for free of charge. Services you can use for non-free, . Claim-4: product size or model is not what i exactly want / wlo wood inquiry: please, inform us / solution: we share all of the detailed product dimensions and color options in our listing photos. Claim-5: my dog damaged the house i need replacement parts / wlo wood inquiry: please provide part codes or photos / solution: damaged parts will be resend from our warehouse with lower charges. Claim-6: i broke the product during assembly. I need the broken part(s) / wlo wood inquiry: please provide the part codes or photos / solution: wlo wood responsibility continues until the product is assembled in your home. Claim-7: can i add extra cushions or tent to my order / wlo wood inquiry: please inform us / solution: you can order extra parts by updating your order with our lower spare part prices. As our products are custom made, we usually start to manufacturing your order within 24 hours.
Claim-9: the product color did not match my furniture. I want to return it / result: according to our sales data, our wood colors match the shade of product photos as close as 98.4%. We have published all detailed color options in listings also you may check the photos coming from our customers too.However, in some cases, there may be some color shade differences due to the structure of the wood and our hand-made painting technique. As you would appreciate, it is almost impossible for us to match the same shades of color with the furniture in your home. Even the light source differences in photos can make the product color to look completely different.
Claim-11: i completed the assembly of the product, i want to return the item because it is bigger/smaller than i expected. Result: since we share the detailed dimensions of all of our products, we expect you to make the right choice before purchasing. In this case, we can only send a second product of the right size at a special discount rate for you. Claim-13: the product is not sturdy enough, my dog broke it and i want to return / result: the sturdiness of our products has been tested many times before they are put on the market. The materials we use meet all the robustness requirements of a wooden crate/house.
Our products have success stories that are evident in the feedbacks from customers. As stated in our explanations, the correct installation is the responsibility of customers. Claim-16: the paint and wood quality of the product is not as i expected. I want to return it / result: we provide the details of the materials of our products with our photos. Also there may be controversial situations, but we usually make sure to support customers with resending.
Claim-17: my dog just managed to escape from the gap of the model i've chosen, i want to return it / result: we can solve this situation with the supply of extra parts. However, since we cannot predict your dog's behavior. We expect you to choose a fully enclosed model which will suit your dog's behavior. This item is made of solid pine wood and non toxic fabrics, water based wood wax.